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Blue Car Training Driving Instructors follow the Code of Practice for Approved
Driving Instructors as laid down by the Driving Standards Agency (the government agency that's responsible for the driving
test and Register of Approved Driving Instructors). The Code covers our personal conduct, business dealings and our advertising, and we take
it seriously. Our aim is not only to teach people to drive, but to make sure that they have a comfortable, honest and happy
experience at Blue Car Training. The code is as follows:
Personal Conduct Business
Dealings the instructor will safeguard and account
for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make
the details available to the client on request. The
instructor on or before the first lesson should provide clients with a written copy of his/her terms of business to include:
legal identity of the school/instructor with full address and telephone number at which the instructor or his/her representative
can be contacted: the price and duration of lessons: the price and conditions for use of a driving school car for the practical
driving test: the terms under which cancellation by either party may take place: procedure for complaints the instructor should check a client's entitlement to drive the
vehicle and his or her ability to read a number plate at the statutory distance on the first lesson. When presenting a client
for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable
the client to take the test and that the vehicle is roadworthy Instructors will advise clients when to apply for their theory and practical tests, taking account of local
waiting times and forecast of clients' potential for achieving the driving test pass standard. The instructor will not
cancel or re-arrange a driving test without the client's agreement. In the event of the instructor's decision to withhold
the use of the school car for the driving test, sufficient notice should be given to the client to avoid the loss of the DSA
test fee The instructor should at all times,
to the best of his or her ability, endeavour to teach the client correct driving skills according to DSA's recommended
syllabus
Advertising The advertising of driving tuition shall be honest; claims made shall be capable of verification
and comply with codes of practice set down by the Advertising Standards Authority Advertising that refers to clients' pass rates should not be open to misinterpretation
and the basis on which the calculation is made should be made clear
Conciliation Complaints by clients should
be made in the first instance to the driving instructor/driving school/contractor following the complaints procedure issued Failing agreement or settlement of a dispute, reference may be made
to DSA's Registrar of Approved Driving Instructors who will consider the matter and advise accordingly Should the Registrar not be able to settle the dispute he or she may
set up a panel, with representatives from the ADI industry, to consider the matter further or advise that the matter should
be referred to the courts or other statutory body to be determined
The Driving Standards Agency website can be accessed through the links on this website
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