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Blue Car Training Driving Instructors follow the Code of Practice for Approved
Driving Instructors as laid down by the Driving Standards Agency (the government agency that's responsible for the driving
test and Register of Approved Driving Instructors).
The Code covers our personal conduct, business dealings and our advertising,
and we take it seriously. Our aim is not only to teach people to drive, but to make sure that they have a comfortable, honest
and happy experience at Blue Car Training. The code is as follows:
Personal Conduct
Business Dealings
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the instructor will safeguard and account for any monies paid
in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available
to the client on request.
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The instructor on or before the first lesson should provide clients
with a written copy of his/her terms of business to include: legal identity of the school/instructor with full address and
telephone number at which the instructor or his/her representative can be contacted: the price and duration of lessons: the
price and conditions for use of a driving school car for the practical driving test: the terms under which cancellation by
either party may take place: procedure for complaints
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the instructor should check a client's entitlement to drive the
vehicle and his or her ability to read a number plate at the statutory distance on the first lesson. When presenting a client
for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable
the client to take the test and that the vehicle is roadworthy
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Instructors will advise clients when to apply for their theory
and practical tests, taking account of local waiting times and forecast of clients' potential for achieving the driving test
pass standard. The instructor will not cancel or re-arrange a driving test without the client's agreement. In the event of
the instructor's decision to withhold the use of the school car for the driving test, sufficient notice should be given to
the client to avoid the loss of the DSA test fee
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The instructor should at all times, to the best of his or her
ability, endeavour to teach the client correct driving skills according to DSA's recommended syllabus
Advertising
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The advertising of driving tuition shall be honest; claims made
shall be capable of verification and comply with codes of practice set down by the Advertising Standards Authority
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Advertising that refers to clients' pass rates should not be
open to misinterpretation and the basis on which the calculation is made should be made clear
Conciliation
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Complaints by clients should be made in the first instance to
the driving instructor/driving school/contractor following the complaints procedure issued
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Failing agreement or settlement of a dispute, reference may be
made to DSA's Registrar of Approved Driving Instructors who will consider the matter and advise accordingly
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Should the Registrar not be able to settle the dispute he or
she may set up a panel, with representatives from the ADI industry, to consider the matter further or advise that the matter
should be referred to the courts or other statutory body to be determined
The Driving Standards Agency website can be accessed through the
links on this website
| Link to DSA |
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Driving Schools Directory
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